Return & Refund Policy

At KIIMIKO, we want every customer to enjoy a smooth and confident shopping experience. If your order does not meet your expectations, we are here to assist you according to the conditions outlined below.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order. To be eligible for a return, the item must meet the following conditions:

• The product must be unused and in its original condition.
• The product must include its original packaging and accessories.
• The return request must be submitted within the applicable return period.

To start a return request, please contact our customer support team at support@kiimiko.com with your order number and details regarding your request.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product specific reasons, including:

• Personal care products that have been opened or used.
• Items damaged due to improper use or handling.
• Products without their original packaging.
• Gift cards or digital products.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Photos or videos showing the problem when applicable.

Our team will review your request and provide an appropriate solution, which may include a replacement, store credit, or refund depending on the situation.

4. Refund Process

Once your return request has been approved and the applicable conditions have been met, your refund will be processed.

Refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your payment provider.

Please note that original shipping fees, customs fees, or additional charges paid during the delivery process may not be refundable unless required by applicable law.

5. Order Cancellation

Customers may request an order cancellation shortly after placing an order. Because orders may enter processing quickly, cancellation requests cannot always be guaranteed.

If your order has already been processed or shipped, it will no longer be eligible for cancellation and will be handled according to our return policy.

6. Exchanges

At this time, KIIMIKO does not offer direct exchanges.

If you need a different product, size, or variation, please contact our support team. We will assist you with the best available solution.

7. Return Shipping

Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Return instructions and the return address will be provided by our customer support team after reviewing your request.

8. Contact Information